We understand how important your trust and privacy are to us.

When you visit MetaBilet or wish to purchase a ticket, we recommend that you review this page periodically.
By visiting MetaBilet or purchasing a ticket, you are deemed to have explicitly accepted the terms of use, privacy policy, and all applicable laws, regulations, and provisions related to this website.

Definitions

• "MetaBilet": Refers to HY OFİS YAZILIM BİLİŞİM TURİZM SEYAHAT ve TİC. LTD. ŞTİ., the website www.metabilet.com, and all online ticketing services provided via mobile devices and other digital platforms.
• "User": Refers to any person visiting MetaBilet and/or purchasing a ticket through it.
• "Service": Refers to the bus ticket purchase process carried out by the user through MetaBilet.

Terms of Use for MetaBilet

When you visit MetaBilet, certain general, non-personal information about your visit may be collected and recorded.
This may include the time and duration of your visit, the pages viewed, and the referring website that led you to MetaBilet.
Such data is collected solely to measure site activity, evaluate performance, and improve user experience.
Our website is open for use by all visitors.

Personal Information

MetaBilet aims to be a trusted and user-driven online ticketing platform that grows with user participation.
In this context, we may request certain personal information from you during registration to identify you and track your preferences.

The information you share with your consent is only shared with bus companies and necessary institutions for your travel process.
It will never be shared with any unrelated person or organization.
Additionally, your information may be used to provide personalized campaigns, announcements, and updates regarding MetaBilet.

Sharing your personal data and creating an account are entirely voluntary and based on your consent.
You can update your information or withdraw communication permissions at any time.
Whenever we request data, we will clearly specify which information is required and how it will be used, ensuring complete transparency.

Right to Modify

MetaBilet reserves the right to modify or update the Terms of Use and Privacy Policy at any time, in accordance with evolving conditions.
MetaBilet may also introduce new clauses, including service fees, to the Terms of Use.

All changes, updates, or cancellations become effective upon publication on www.metabilet.com.
If a user’s contact details provided during registration are incorrect or incomplete, MetaBilet cannot be held responsible for undelivered notifications.
By continuing to use the platform, the user is deemed to have accepted all such updates and modifications.

Protection of Information

MetaBilet does not store users’ personal information on its web server.
Any retained data is purely statistical and does not include personal identifiers.
Credit card information is encrypted using advanced e-commerce security technologies.

Our website is protected by SSL security certificates, and all payment transactions are performed on a secure infrastructure.
Card details used during payment are never stored in our system.

When using a shared or public computer, you should always log out after completing your transaction.
MetaBilet cannot be held responsible for any potential losses resulting from failure to do so.

MetaBilet only shares user data with third parties under legal obligations or official authority requests — such as court orders, administrative or judicial inquiries, or user safety concerns.
In cases of company transfer, merger, or bankruptcy, your contact information may be transferred to the successor company.

Third-Party Content and External Links

Some content published on MetaBilet may be provided by third parties.
MetaBilet does not guarantee the accuracy, timeliness, or reliability of such content.

Our site may include links to external websites.
MetaBilet is not responsible for the content, privacy policies, or security practices of these third-party sites.
When accessing such websites, users are responsible for reviewing the respective policies.

Partner Companies, Cancellations, Delays, and Refunds

MetaBilet acts solely as an intermediary for ticket sales.
The rules for cancellation, refund, or modification of purchased tickets are determined entirely by the respective bus company.
MetaBilet bears no responsibility for trip cancellations, delays, or service quality issues.

MetaBilet is not liable for damages arising from technical failures, communication disruptions, or service interruptions.
Users must directly contact the relevant bus company regarding cancellation or refund requests.

User Relations

Users may update or delete their accounts at any time.
MetaBilet reserves the right to terminate memberships that engage in unethical or inappropriate conduct.
The membership system is designed solely for personal use; if used for commercial or abusive purposes, the account may be terminated.

Intellectual Property Rights

The MetaBilet website, logo, software infrastructure, images, and content are the property of HY OFİS YAZILIM BİLİŞİM TURİZM SEYAHAT ve TİC. LTD. ŞTİ.
They may not be copied, reproduced, or used for commercial purposes without written permission.

The user agrees not to interfere with the website or attempt to disrupt its operation using any software, method, or device.
MetaBilet reserves the right to take legal action in the event of unauthorized interference or attack attempts.

Contact Information

For any inquiries or communication, users may contact us at:

📧 E-mail: [email protected]
🏢 Company Name: HY OFİS YAZILIM BİLİŞİM TURİZM SEYAHAT ve TİC. LTD. ŞTİ.
🆔 Trade Registry No: 38685
🏛️ Tax Office: 19 Mayıs VD.
💼 Tax No: 4651604353
🔢 MERSİS No: 046516043530001