As HY OFİS YAZILIM BİLİŞİM TURİZM SEYAHAT ve TİC. LTD. ŞTİ. (“MetaBilet”), we place great importance on protecting your privacy.
This Privacy and Cookie Policy explains how your personal data is collected, processed, and protected when you use our website www.metabilet.com and our mobile applications.
By visiting MetaBilet or purchasing a bus ticket, you are deemed to have accepted the terms stated in this policy.
1. Information Collected
MetaBilet may collect the following information from users to provide its services:
- Personal information: Name, surname, Turkish ID number, phone number, email address, and payment details.
- Travel information: Departure and arrival points, travel date, preferred company, and seat selection.
- Technical data: IP address, device information, browser used, and actions performed on the site.
- Cookie data: Visit history, preferred language, session information, and personalized advertising preferences.
2. Use of Personal Data
The collected information is used for the following purposes:
- To perform bus ticket search, reservation, and purchase transactions.
- To send users promotional offers, campaigns, and informational messages.
- To measure website performance and improve user experience.
- To fulfill legal obligations and take necessary security measures.
3. Sharing of Information
MetaBilet does not share users’ personal information with third parties without their consent.
However, during ticket purchase transactions, necessary data may be shared with relevant bus companies and legal authorities.
In case of legal obligations (such as court orders or administrative requests), information may be provided to official bodies.
In the event of a company transfer, merger, or bankruptcy, user data may be transferred to the successor company.
4. Data Security
MetaBilet ensures the security of personal data by using SSL certificates, secure server software, and encryption technologies.
Your credit card details are never stored in our system.
Updated security software is used to prevent unauthorized access, misuse, and data loss.
5. User Rights
Under the Turkish Personal Data Protection Law (KVKK), users have the following rights:
- To learn whether their personal data has been processed,
- To request information if their data has been processed,
- To request correction of inaccurate or incomplete data,
- To request deletion or destruction of their data,
- To request that their data be shared only within the scope of legal obligations.
To exercise these rights, you may contact us at: [email protected]
6. Cookie Policy
MetaBilet uses cookies to enhance user experience. Cookies are small text files stored on your device.
Types of Cookies Used:
- Strictly Necessary Cookies: Required for the website to function properly.
- Performance Cookies: Used to measure traffic and improve website performance.
- Functional Cookies: Remember personalized settings such as preferred language and session details.
- Advertising and Marketing Cookies: Used to show relevant campaigns and advertisements.
Managing Cookies:
You can block, delete, or modify cookie permissions through your browser settings.
However, disabling cookies may affect the proper functionality of some of our services.
7. Third-Party Services
MetaBilet may use analytical tools such as Google Analytics.
These tools track and report user behavior anonymously.
Your personal information is not shared with these services.
8. Policy Updates
MetaBilet reserves the right to amend this Privacy and Cookie Policy when deemed necessary.
The most current version of the policy will always be published on www.metabilet.com.
9. Contact Information
For any questions, feedback, complaints, or information requests, you can contact us at:
📧 E-mail: [email protected]
🏢 Company Name: HY OFİS YAZILIM BİLİŞİM TURİZM SEYAHAT ve TİC. LTD. ŞTİ.
🆔 Trade Registry No: 38685
🏛️ Tax Office: 19 Mayıs VD.
💼 Tax No: 4651604353
🔢 MERSİS No: 046516043530001